Duo Security FAQ

What is Duo Security?

Duo Security is a multi-factor authentication (MFA) service. 

What is multi-factor authentication?

Many services use one secret piece of information, like a password, to allow users to access a website or application. Some services use multi-factor authentication, which means the user needs to use secret information (like a password) AND an object (like a desk phone or smartphone) to access a website or application. 

Why does Bucknell require multi-factor authentication?

Everyone at Bucknell who is a full-time staff or student or has access to sensitive information is now required to use Duo Security. In addition, all retirees are required to use Duo. You cannot opt-out of Duo Security if you are required to use it.

Duo is an extra security measure that can be used in myBucknell login. Duo adds a layer of security by requiring someone to have physical access to a piece of hardware if they try to access your account with your password. This hardware may be your phone or a code generator – without this, an intruder would be unable to access your account.

What are the benefits of multi-factor authentication?

The one benefit to Bucknell faculty, staff and student is that passwords do not expire while you are using Duo Security. Secondly, users are able to easily verify they are who they say they are while helping prevent attackers from gaining access to your account. 

What are the authentication methods needed to login to Bucknell systems?

The first authentication method will be your Bucknell credentials. The second factor will be using Duo Security. Duo Security has three methods of authenticating; push, call, and passcode. 

Helpful Duo Security Articles

Troubleshooting Duo Issues
How do I reactivate Duo Mobile when I get a new phone?
How do I add a new phone number to Duo multi-factor authentication?
How do I access Bucknell resources if I lose access to Duo multi-factor authentication device?
How do I adjust my Duo settings so that it asks me to choose an authentication method?
How do I authenticate to Duo Security without a cell signal?
How do I use Duo if I've blocked the Duo phone number?
What devices can I use with Duo Security?
How do I set up the Duo Mobile App?
Does Duo work on a non-Bucknell computer?
My cell phone is not a smartphone. Can I still use it with Duo Security?
How do I authenticate to Duo with a passcode?
I just used Duo to login a couple of minutes ago. Why is it asking me to do it again?
Can I add the same phone someone else already added as an authentication method for Duo Security?
How do I use Duo Security with a Yubikey?
How close does my phone need to be to my computer if I use Duo Security?
How do I login to Duo Security to change my default configurations?
Should I approve every Duo Security login request?
How do I use Duo Security to login to a website?
How do I sign in to Workday with Duo?
How do I self enroll in Duo Security?
How do I use Duo Security with LastPass?
When does my Bucknell password expire?
Can I put in any number of cell phones I want as authentication devices for Duo?


Article ID: 20
Wed 11/20/19 11:23 AM
Mon 2/24/20 11:46 AM