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Troubleshooting Duo issues
Is Duo not working right? We have some tips to troubleshoot those issues.
How do I access Bucknell resources if I lose access to my Duo multi-factor authentication device?
Students can use Duo SOS to get a one-time emergency passcode. Faculty, staff, and students may stop by the Tech Desk to be issued a code generator during staff hours (ID required).
Duo Security FAQ
Duo Security is a multi-factor authentication (MFA) service
How do I resolve the Duo Security white screen issue?
This article assist with resolving the blank Duo Security display issue.
Phishing FAQ
This article is all about phishing. It explains what phishing is and has additional information on what to look for and how to report phishing emails.
How do I use Duo Security with LastPass?
Instructions for securing your LastPass account with Duo Security.
How do I activate Duo Mobile on my phone (Student)?
How do I reactivate Duo when I get a new phone?
How do I setup Duo Security?
When does my Bucknell password expire?
Password rules are dependant on several factors (BAM and Duo). Click on this article for more information.
Travel FAQ
Technology and travel instructions
Should I approve every Duo Security login request?
If you are in the process of logging into a Bucknell resource, approve that request to use the system. If you are not, do not approve. For more information, click on this article.
How do I authenticate to Duo Security without a cell signal?
Instruction on how to use Duo with no cellphone signal.
Off-Campus Access Guidelines and Resources
For instruction on accessing Bucknell resources from off-campus as well as faculty online instruction guides and student resources, follow this ask article.