How do I activate Duo mobile app (Faculty & Staff)?

PLEASE READ: Duo SMS is no longer an option for Faculty and Staff as of Feb 19, 2025. It is recommended you install the Duo Mobile app and follow the instructions below to set up the Duo Mobile app. To install the Duo mobile app, your phone must have iOS version 15 or higher or Android version 11 or higher. 

Instructions for Faculty (current, retired) or Staff (current) 

Please choose from the following scenarios:

1. My old phone is getting the Duo Push and Duo is NOT asking for a Bypass Code
 

2. I have a code generator and Duo is NOT asking for a Bypass Code
 

3. I have a yubikey


4. Other, situations above do not apply


Activate Duo on a new phone when the push is going to your older device

  1. On your new smartphone, download and install the Duo Mobile app from your device app store. If you already have Duo Mobile installed, you can skip the installation step.
  2. Open a browser and go to a page like my.bucknell.edu or mail.bucknell.edu. You'll be prompted for your username and password. 
    • If you're already logged in to one of these services, switch to a different browser (Edge, Chrome, Safari, Firefox) or use an incognito/private browser.

  3. When Duo tries to authenticate, select Other Options

  4. Select Manage Devices

  5. You will need to verify yourself. Select Duo Push.

  6. The push will go to your old Duo device. Accept the push. If the push doesn't come through, try restarting your phone or turning wifi off and back on. 

  7. Once verified, you will see a list of devices on your Duo account. Select I have a new phone or Add a device under the device phone number you need to reactivate.
    Note: Device type (Android, iPhone, etc.) will update after you reactivate your new smartphone.  

  8. Select Get started on the "Let's set up your phone" screen

  9. Download the Duo Mobile App and select Next

     

  10. The next step will vary depending on what device you started the reactivation process on.

Activating Duo Mobile using a Code Generator (Duo not asking for Bypass Code)

  1. Download and install the Duo Mobile app from your device app store, if you do not already have Duo Mobile installed.
  2. Open a browser and go to a page like my.bucknell.edu or mail.bucknell.edu. You'll be prompted for your username and password. 
    • If you're already logged in to one of these services, switch to a different browser (Edge, Chrome, Safari, Firefox) or use an incognito/private browser.

  3. When Duo tries to authenticate, select Other Options

  4. Select Manage Devices

  5. You will need to verify yourself. Select Hardware Token

  6. Click on the red power button on the code generator to display a one-time passcode. 

  7. Enter the code from your code generator in the passcode field box. 

  8. Once you are verified, you will see a list of devices on your Duo account. Select I have a new phone under the device phone number you need to reactivate.
    Note: Device type (Android, iPhone, etc.) will update after you reactivate your new smartphone.  

  9. Select Get started on the "Let's set up your phone" screen

    *If you select Add a New Device, you will be asked for a phone number and device type. (photo not included)

  10.    Download the Duo Mobile App and select Next

     
  11. The next step will vary depending on what device you started the reactivation process on.

Activating Duo Mobile using a Yubikey

  1. Download and install the Duo Mobile app from your device app store, if you do not already have Duo Mobile installed.
  2. Open a browser and go to a page like my.bucknell.edu or mail.bucknell.edu. You'll be prompted for your username and password. 
    • If you're already logged in to one of these services, switch to a different browser (Edge, Chrome, Safari, Firefox) or use an incognito/private browser.

  3. When Duo tries to authenticate, select Other Options

  4. Select Manage Devices

  5. You will need to verify yourself. Select Hardware Token

  6. When you get the Enter your Passcode screen, insert the Yubikey into your computer and press the Y to auto-generate a passcode into the Enter passcode field. 

  7. Once you are verified, you will see a list of devices on your Duo account. Select I have a new phone under the device phone number you need to reactivate.
    Note: Device type (Android, iPhone, etc.) will update after you reactivate your new smartphone.  

  9. Select Get started on the "Let's set up your phone" screen

    *If you select Add a New Device, you will be asked for a phone number and device type. (photo not included)

  10.    Download the Duo Mobile App and select Next

     
  11. The next step will vary depending on what device you started the reactivation process on.

Add your Account to Duo Mobile App

The next step will vary depending on what device you started the reactivation process on.

If you started this process using a computer to do the first 10 steps continue with the steps below

  1. Switch to your smartphone. 
     
  2. On your smartphone,  open your Duo Mobile App (enable camera if asked).
    • If you do not have an account listed click on Add Account (+)

       
  3. Click on Use QR code   

     
  4. Go back to your computer and hold your smartphone up to the screen to scan the QR code.
       
     
  5. When the QR code is successfully scanned you will see an account pop up in Duo Mobile. Save the account.

     
  6. Congratulations! You have successfully activated the Duo Mobile App.
     

If you started this process using a mobile device to do the first 10 steps continue with the steps below

  1. Select Continue

     
  2. Save the account

     
  3. Congratulations! You have successfully activated the Duo Mobile App.

I am not able to authenticate

The best solution if you need help with Duo during business hours, please stop by the Tech Desk with ID​​​​. Otherwise, submit a Tech Ticket. Provide a description of the problem and provide a mobile number. A staff member will follow up. Note: Information Security requires us to verify identity. You may be asked to send a "security selfie" or provide a photo ID or government-issued ID. 

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