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Troubleshooting Duo issues
Is Duo not working right? We have some tips to troubleshoot those issues.
How do I access Bucknell resources if I lose access to my Duo multi-factor authentication device?
Students can use Duo SOS to get a one-time emergency passcode. Faculty, staff, and students may stop by the Tech Desk to be issued a code generator during staff hours (ID required).
Duo Security FAQ
Duo Security is a multi-factor authentication (MFA) service
Should I approve every Duo Security login request?
If you are in the process of logging into a Bucknell resource, approve that request to use the system. If you are not, do not approve. For more information, click on this article.
I just used Duo to log in a couple minutes ago. Why is it asking me to do it again?
For more information on why you may be prompted for Duo after logging in a few minutes ago, click on this article.