Why am I getting "hold for authentication" on my mac when printing?

If your computer is completely up to date, it is likely an incorrect password being stored in your KeyChain. 

Mac

If you have a Mac, run the Printer Unavailable Issue Fixin Self-Service.

1. Search the Spotlight for Self Service

2. Sign in with your Bucknell Credentials

3. Install the Printer Unavailable Issue Fix

Printer unavailable Issue Fix install option

If the issue is not resolved, try the fixes below. 

Refresh the print job

Refresh to be sure the login screen is not behind other windows

Delete KeyChain

  1. Click on the spyglass icon and type KeyChain Access. 
     
  2. When KeyChain Access appears, double-click it. 
    Keychain Access app searched in Spotlight Search
     
  3. In the window that pops up, type the building code (Example: "Vaug", "Cole", "Holm", etc.) in the search bar in the upper right
    Keychain Access app with search bar to type the building code
    • If you do not see the printer name in Local Items, click on login and try searching the building code again. 
      Login tab on the left side of Keychain Access app
       
  4. Control-click (or right click) on it and select Delete.
    List of keychains with option to delete the keychain if keychain is right clicked or control clicked
     
  5. Try to print again, and see if you are prompted for a username & password; supply your Bucknell username & password
     
  6. Check the box to remember my password. This will create a new KeyChain entry. 
    Name field for bucknell username and password field for Bucknell password and check box to remember password in keychain
     
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