Troubleshooting Duo issues

Not getting a push on your phone or tablet

  • Open the Duo app. Are you getting the pop up in the app?
  • Is your phone in Do Not Disturb mode?
  • Have you gotten a new phone and have you reactivated Duo on your new phone? See this article.
  • Restart your phone.
  • Have you checked the notifications on your phone to make sure that you've allowed notifications from Duo?

Have gotten a new phone but don't have access to their old phone (for example, a student studying abroad who has put a new SIM card in their phone)

Phone is too old to download the Duo application or wireless is unavailable

  • Students, Faculty and Staff can use their Duo mobile app to obtain a passcode, even if they don't have a network connection.
  • Students, Faculty and Staff can select passcode on the Duo screen to send 10 single use passcodes to their mobile phone on file. 
  • If the methods above will not work, a code generator can be supplied by the Tech Desk. ID must be shown to obtain one. 

Getting a blank push or a gray screen push on your iPhone


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Article ID: 40
Thu 11/21/19 9:57 AM
Wed 5/12/21 8:57 AM