How do I setup Duo push if I have been using SMS text?

  1. On your smart phone, download and install the Duo Mobile app from your device app store. If you already have Duo Mobile installed, you can skip the installation step.
  2. On a computer, open a browser and go to a page like my.bucknell.edu or mail.bucknell.edu. You'll be prompted for your username and password. 

  3. When Duo tries to authenticate, select Other Options

  4. Select Manage Devices

  5. You will need to verify yourself. Select Text message passcode.

  6. Enter the code texted to your smart phone in the passcode field box. If you do not get the passcode, select send a new passcode and enter the code sent via text. 

  7. Once verified, you will see a list of devices on your Duo account. Select I have a new phone under the device phone number you need to activate.
    Note: Device type (Android, iPhone, etc.) will update after you reactivate your new smart phone.  

  8. Select Get started on the "Let's set up your phone" screen

  9. Select Send me a passcode to confirm ownership of the smart phone

  10. Enter the passcode texted to your device and select Verify

    • If you get an error that says to contact IT, select Back and try again

  11.    Select Next to open the Duo Mobile app.

     
  12. Switch to your smart phone. 
     
  13. On your smart phone, open your Duo Mobile App (enable camera if asked).
    • If you do not have an account listed click on Add Account (+)

       
  14. Click on Use QR code   

     
  15. Go back to your computer and hold your smart phone up to the screen to scan the QR code.
       
     
  16. When the QR code is successfully scanned you will see an account pop up in Duo Mobile. Save the account.

     
  17. Congratulations! You have successfully authenticated Duo.
     

 

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