How do I activate Duo Mobile on my phone (Student)?

duo mobile app reactivate code QR activate bypass phone new

PLEASE READ: To install the duo mobile app, your phone must have iOS version 15 or higher or Android version 11 or higher. If your app says your Duo is disabled, please try the instructions below.

Overview

If you received a new phone or your app is disabled and asking for a QR code from ID you will need to activate the duo mobile app.

Instructions for Students (current, incoming) - Choose a scenario

To setup your new device or to reactivate the duo mobile app, you will need to authenticate to do so. Please choose from the following scenarios that best fits your current situation in regards to Duo:

1. I have my ID card or know my proxy number

2. I do not have an ID or know my proxy number

Activate the Duo Mobile App using DuoSOS

To activate duo using DuoSOS, please follow the steps below. Note: You will need your Bucknell ID card or know your proxy to use DuoSOS.

Download and install the Duo Mobile app from your device app store if you do not already have Duo Mobile installed.
Open a browser and go to a page like my.bucknell.edu or mail.bucknell.edu. You'll be prompted for your username and password.
- If you're already logged in to one of these services, switch to a different browser (Edge, Chrome, Safari, Firefox) or use an incognito/private browser.
When Duo tries to authenticate, select Other Options
Select Manage Devices
In a new tab, go to duosos.bucknell.edu
Log in with your Bucknell username, password, date of birth, and BUID. Note: you will need your Bucknell ID to get a code.
Copy the code and go back to the Duo Security tab/screen
You will need to verify yourself. Select Bypass code.
Paste the Duo SOS Bypass code in the bypass code field box and select Verify.
- If you were not approved, you may have taken too long between getting the Duo SOS Bypass code and entering it in the field below. Go back to step 5 and try again more quickly.
Once verified, you will see a list of devices on your Duo account. Select Add a device.

Select Duo Mobile
Enter your new phone number in the Phone number field
- Tablet/iPad: Select I have a tablet at the bottom of the screen
Verify your number is correct and select Yes, it's correct
Download the Duo Mobile App and select Next
The next step will vary depending on what device you started the reactivation process on.
- Computer: If using a computer, click here to go to the next set of directions.
- Mobile: If using a mobile device, click here to go to the next set of directions.
If you are a student, faculty, or staff member, please update your phone number in B-Alert to receive important campus notices.

Add your Account to Duo Mobile App

The next step will vary depending on what device you started the reactivation process on.

Computer: If using a computer, click here to go to the next set of directions.
Mobile: If using a mobile device, click here to go to the next set of directions.

If you started this process using a computer to do the first 10 steps continue with the steps below

Switch to your smartphone.
On your smartphone, open your Duo Mobile App (enable camera if asked).
- If you do not have an account listed click on Add Account (+)
Click on Use QR code
Go back to your computer and hold your smartphone up to the screen to scan the QR code.
When the QR code is successfully scanned you will see an account pop up in Duo Mobile. Save the account.
Congratulations! You have successfully set up the Duo Mobile App.

If you started this process using a mobile device to do the first set of steps continue with the steps below

Select Continue
Save the account
Congratulations! You have successfully set up the Duo Mobile App.

I don't have a BUID or know my proxy number

If you are an incoming student, you do not have a Bucknell ID card, or do not know your proxy number please submit a Tech Ticket. Please provide a description of the problem and your mobile number. A staff member will follow up.

Note: Information Security requires us to verify identity. You may be asked to send a "security selfie" or provide a photo ID or government-issued ID. Additionally, those who have lost their ID will be asked to have it replaced.