How do I setup Duo push if I have been using SMS text?

  1. On your smart phone, download and install the Duo Mobile app from your device app store. If you already have Duo Mobile installed, you can skip the installation step.
  2. On a computer, open a browser and go to a page like my.bucknell.edu or mail.bucknell.edu. You'll be prompted for your username and password. 
  3. When Duo tries to authenticate, select Other Options
    Check for Duo Push screen with other options as an option

  4. Select Manage Devices
    Other Options page with Manage Devices options

  5. You will need to verify yourself. Select Text message passcode.
    Methods of verifying identity with Text Message passcode option

  6. Enter the code texted to your smart phone in the passcode field box. If you do not get the passcode, select send a new passcode and enter the code sent via text. 

    Enter bypass code received from text messages

  7. Once verified, you will see a list of devices on your Duo account. Select I have a new phone under the device phone number you need to activate.
    Note: Device type (Android, iPhone, etc.) will update after you reactivate your new smart phone.  

    I have a new phone option under device with correct phone number
  8. Select Get started on the "Let's set up your phone" screen
    Let's set up your phone popup

  9. Select Send me a passcode to confirm ownership of the smart phone
    Confrm ownership page with send me a passcode option

  10. Enter the passcode texted to your device and select Verify

    • If you get an error that says to contact IT, select Back and try again

      Enter passcode received from text messages

  11.    Select Next to open the Duo Mobile app.
    Download Duo Mobile on the mobile device
     
  12. Switch to your smart phone. 
     
  13. On your smart phone, open your Duo Mobile App (enable camera if asked).
    • If you do not have an account listed click on Add Account (+)
      Duo Mobile App with an Add option
       
  14. Click on Use QR code   
    Add account with Use QR Code option
     
  15. Go back to your computer and hold your smart phone up to the screen to scan the QR code.
    Scan QR code shown on computer screen   
     
  16. When the QR code is successfully scanned you will see an account pop up in Duo Mobile. Save the account.
    Verification page on Duo Mobile to save Bucknell account to mobile device
     
  17. Congratulations! You have successfully authenticated Duo.

 

Additional Information

How do I activate Duo Mobile on my phone (Student)?

Troubleshooting Duo issues

Duo Security FAQ

How do I self enroll in Duo Security?

How do I reactivate Duo when I get a new phone?

How do I add a new phone number or secondary device to Duo?

What versions of iOS and Android does Duo support?

How do I use Duo Security with a Yubikey?

Activating the Duo Mobile app for Push Notifications (from SMS)

 

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