- On your smart phone, download and install the Duo Mobile app from your device app store. If you already have Duo Mobile installed, you can skip the installation step.
- On a computer, open a browser and go to a page like my.bucknell.edu or mail.bucknell.edu. You'll be prompted for your username and password.
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When Duo tries to authenticate, select Other Options
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Select Manage Devices
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You will need to verify yourself. Select Text message passcode.
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Enter the code texted to your smart phone in the passcode field box. If you do not get the passcode, select send a new passcode and enter the code sent via text.
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Once verified, you will see a list of devices on your Duo account. Select I have a new phone under the device phone number you need to activate.
Note: Device type (Android, iPhone, etc.) will update after you reactivate your new smart phone.
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Select Get started on the "Let's set up your phone" screen
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Select Send me a passcode to confirm ownership of the smart phone
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Enter the passcode texted to your device and select Verify
- Select Next to open the Duo Mobile app.
- Switch to your smart phone.
- On your smart phone, open your Duo Mobile App (enable camera if asked).
- If you do not have an account listed click on Add Account (+)
- Click on Use QR code
- Go back to your computer and hold your smart phone up to the screen to scan the QR code.
- When the QR code is successfully scanned you will see an account pop up in Duo Mobile. Save the account.
- Congratulations! You have successfully authenticated Duo.