Note: these instructions also apply if you get a new phone that has a different phone number from your existing phone in Duo.
Bypass Code
Student
During normal business hours, you can come to the Tech Desk for assistance and direction. During evenings, weekends, and holidays, students can request a one-time use Duo emergency passcode. The Duo emergency passcode should not be used as a long-term option.
Faculty/Staff
During normal business hours, you can come to the Tech Desk for assistance and direction. During evenings, weekends, and holidays, faculty and staff need to put in a support ticket.
Code Generator
Staff at the tech desk can also issue a code generator to faculty, staff, and students if the device is lost, broken, or otherwise unavailable (ID required). The code generator creates a 6-character code that can be used to authenticate with Duo.