How do I access Bucknell resources if I lose access to my Duo multi-factor authentication device?

Bypass Code

Student

During normal business hours, you can come to the Tech Desk for assistance and direction. During evenings, weekends, and holidays, students can request a one-time use Duo emergency passcode.  Use this code in the Bypass Code option in Duo. The Duo emergency passcode should not be used as a long-term option. 

Faculty/Staff

During normal business hours, you can come to the Tech Desk for assistance and direction. During evenings, weekends, and holidays, faculty and staff need to put in a support ticket

Code Generator

Staff at the tech desk can also issue a code generator to faculty, staff, and students if the device is lost, broken, or otherwise unavailable (ID required). The code generator creates a 6-character code that can be used to authenticate with Duo.

Details

Article ID: 50
Created
Thu 11/21/19 11:29 AM
Modified
Fri 2/10/23 2:16 PM