Zoom Phone FAQ

What is Zoom Phone?

Zoom Phone is a cloud-based VoIP (Voice-over-Internet-Protocol) system that will integrate with our existing Zoom Meeting platform to replace our traditional phone system Avaya. Zoom Phone can be used with simply a laptop and a WiFi/internet connection. It also allows for use on specific physical phones and on mobile devices.

How do I prepare for the new Zoom phone?

  • If you have never logged into Zoom with your Bucknell credentials, you need to do so. Visit bucknell.zoom.us, click "Sign In" in the list of 3 options, select the SSO option to log in (if applicable, it may ask for the domain. If so, enter "Bucknell"), and complete your sign-in.
  • You can also review the training guides and videos on this page to help familiarize yourself with the Zoom Phone Platform. 
  • Move the Zoom App to the Toolbar/Taskbar of your computer.

Zoom Phone Settings

Zoom Phone Calls and Settings FAQ

Zoom Phone Portal Settings - voicemail settings, business hours, closed hours, call queue, line delegation, etc. 

How do I set my emergency location?

  • Sign in to the Zoom web portal at bucknell.zoom.us.
  • In the navigation menu, click Phone.
  • Click the Settings tab.
  • In the Emergency Addresses section, click Manage then select one of these options to change your emergency address:
    • Follow default company address: Select the default emergency address for your account or site.
    • Choose a company address: Select a current emergency address added by your admin.
    • Choose a personal address: Click Manage to add a personal emergency address.

How do I turn location services on the computer? 

How To Turn On Location Services For Zoom Phone on Windows?

How do I turn on location services on my Mac?

Why did Bucknell switch to Zoom phone?

  • The lifecycle of a phone system tends to be 8-10 years. Bucknell is approaching the 10-year mark with Avaya.
  • With the change in the working landscape (remote/hybrid), Bucknell needs a phone system that easily adapts to the workers' environment.
  • With the commitment to sustainability and working to reduce the university's carbon footprint, Zoom Phone allows us to reduce or almost eliminate the need for a physical desk phone altogether.
  • Our team spent 1-year reviewing campus needs, vetting potential vendors, and completing an in-depth Proof of Concept process to choose the best fit for our campus’s telephony needs.

Additional Articles

Zoom Phone Portal Settings

Zoom Phone (Poly Edge E Series) Phone Instructions

Zoom Phone Video Instructions

More Questions?

If you have any additional questions or want clarification on certain items, please submit a tech ticket


Article ID: 638
Mon 7/24/23 2:43 PM
Fri 3/29/24 11:20 AM