What is Zoom Phone?
Zoom Phone is a cloud-based VoIP (Voice-over-Internet-Protocol) system that will integrate with our existing Zoom Meeting platform to replace our traditional phone system Avaya. Zoom Phone can be used with simply a laptop and a WiFi/internet connection. It also allows for use on specific physical phones and on mobile devices.
How do I prepare for the new Zoom phone?
- If you have never logged into Zoom with your Bucknell credentials, you need to do so. Visit bucknell.zoom.us, click "Sign In" in the list of 3 options, select the SSO option to log in (if applicable, it may ask for the domain. If so, enter "Bucknell"), and complete your sign-in.
- You can also review the training guides and videos on this page to help familiarize yourself with the Zoom Phone Platform.
- Move the Zoom App to the Toolbar/Taskbar of your computer.
Zoom Phone Settings
Zoom Phone Calls and Settings FAQ
Zoom Phone Portal Settings - voicemail settings, business hours, closed hours, call queue, line delegation, etc.
How do I set my emergency location?
- Sign in to the Zoom web portal at bucknell.zoom.us.
- In the navigation menu, click Phone.
- Click the Settings tab.
- In the Emergency Addresses section, click Manage then select one of these options to change your emergency address:
- Follow default company address: Select the default emergency address for your account or site.
- Choose a company address: Select a current emergency address added by your admin.
- Choose a personal address: Click Manage to add a personal emergency address.
How do I turn location services on the computer?
How To Turn On Location Services For Zoom Phone on Windows?
How do I turn on location services on my Mac?
Why did Bucknell switch to Zoom phone?
- The lifecycle of a phone system tends to be 8-10 years. Bucknell is approaching the 10-year mark with Avaya.
- With the change in the working landscape (remote/hybrid), Bucknell needs a phone system that easily adapts to the workers' environment.
- With the commitment to sustainability and working to reduce the university's carbon footprint, Zoom Phone allows us to reduce or almost eliminate the need for a physical desk phone altogether.
- Our team spent 1-year reviewing campus needs, vetting potential vendors, and completing an in-depth Proof of Concept process to choose the best fit for our campus’s telephony needs.
Additional Articles
Zoom Phone Portal Settings
Zoom Phone (Poly Edge E Series) Phone Instructions
Zoom Phone Video Instructions
More Questions?
If you have any additional questions or want clarification on certain items, please submit a tech ticket.