There are multiple ways to interact with your Zoom Phone settings and calls.
- Zoom Web Portal at bucknell.zoom.us.
- Zoom Desktop App on Linux, Mac, or Windows computers.
- Zoom Mobile App on iOS or Android smartphones.
- Zoom physical phone sitting on the desk. Made from plastic.
Everyone who has been assigned a Zoom phone number can use the first three options. Anyone who has been assigned a physical phone can also use the last option.
Which option is right for you? Which application do you use and when?
| What |
Why |
Where |
Who |
| Zoom Web Portal |
Change most settings |
Any device with web access |
All Zoom phone users |
| Zoom Desktop App |
Routine phone use, limited settings |
Any computer with the app installed |
All Zoom phone users with a computer |
| Zoom Mobile App |
Routine mobile phone use, limited settings |
Any smartphone with the app installed |
All Zoom phone users with a smartphone |
| Zoom Physical Phone |
Routine phone use |
At your desk |
All Zoom phone users with a physical phone |
What can I do in the Zoom Web Portal?
- See Call History
- View and listen to Voicemail
- Change Call Handling settings (all users)
- Business Hours
- Ring Mode
- Call busy
- Call not answered
- Voicemail Greeting
- Holiday Hours
- Call Handling settings (some users)
- Call queues
- Shared line groups
- Delegation
What can I do in the Zoom Desktop App?
- All phone call features
- Answer calls
- Make calls
- Conference calls
- View call history
- Voicemail
- View voicemail history
- Listen to voicemail messages
- SMS
- Limited settings
- Incoming calls
- Emergency address
- Audio Settings
- Change ringtones by phone line
- Change ringtones by caller
- Zoom Meetings
- Turn a phone call into a Zoom Meeting
What can I do in the Zoom Mobile App?
- All phone call features
- Answer calls
- Make calls
- Conference calls
- View call history
- Voicemail
- View voicemail history
- Listen to voicemail messages
- SMS
- Limited settings
- Incoming calls
- Emergency address
What can I do with a physical phone?