Zoom Phone Calls and Settings FAQ

There are multiple ways to interact with your Zoom Phone settings and calls.

  1. Zoom Web Portal at bucknell.zoom.us. 
  2. Zoom Desktop App on Linux, Mac, or Windows computers.
  3. Zoom Mobile App on iOS or Android smartphones.
  4. Zoom physical phone sitting on the desk. Made from plastic.

Everyone who has been assigned a Zoom phone number can use the first three options. Anyone who has been assigned a physical phone can also use the last option.

Which option is right for you? Which application do you use and when?

What Why Where Who
Zoom Web Portal Change most settings Any device with web access All Zoom phone users
Zoom Desktop App Routine phone use, limited settings Any computer with the app installed All Zoom phone users with a computer
Zoom Mobile App Routine mobile phone use, limited settings Any smartphone with the app installed All Zoom phone users with a smartphone
Zoom Physical Phone Routine phone use At your desk All Zoom phone users with a physical phone

What can I do in the Zoom Web Portal?

  • See Call History
  • View and listen to Voicemail
  • Change Call Handling settings (all users)
    • Business Hours
    • Ring Mode
    • Call busy
    • Call not answered
    • Voicemail Greeting
    • Holiday Hours
  • Call Handling settings (some users)
    • Call queues
    • Shared line groups
    • Delegation

What can I do in the Zoom Desktop App?

  • All phone call features
    • Answer calls
    • Make calls
    • Conference calls
    • View call history
  • Voicemail
    • View voicemail history
    • Listen to voicemail messages
  • SMS
    • View or send SMS
  • Limited settings
    • Incoming calls
    • Emergency address
  • Audio Settings
    • Change ringtones by phone line
    • Change ringtones by caller
  • Zoom Meetings
    • Turn a phone call into a Zoom Meeting

What can I do in the Zoom Mobile App?

  • All phone call features
    • Answer calls
    • Make calls
    • Conference calls
    • View call history
  • Voicemail
    • View voicemail history
    • Listen to voicemail messages
  • SMS
    • View or send SMS
  • Limited settings
    • Incoming calls
    • Emergency address

What can I do with a physical phone?

  • Phone call features
    • Answer calls
    • Make calls

 

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