Mac Computer Replacement Process

If you are a faculty or staff member scheduled to receive a new Macintosh computer as part of the annual computer replacement process, please review the following information:

Prior to Appointment:


Note: This is a very important step.  If you do not sign out of these services, the migration process may run into difficulties that require rescheduling.


The computer must be in the office by 8pm the day prior to replacement. Note: Computers may not be returned to your office until noon the day following your replacement. 

Change your computer login (not your Bucknell account) password to something generic and share it with your technician via your computer replacement ticket. Your migration will not happen if this is not done.

Change your password in "Users & Groups" preferences:

  • Choose "System Settings" or "System Preferences" from the Apple menu, then click Users & Groups.
  • Select your user name from the list of users.
  • Click the Change Password button, then follow the onscreen instructions.
     

Day of Appointment:

The computer must be in the office by 8pm the day prior to replacement. Note: Computers may not be returned to your office until noon the day following your replacement. 

  • Change your computer login (not your Bucknell account) password to something generic and share it with your technician via your computer replacement ticket. Your migration will not happen if this is not done.
    • Change your password in Users & Groups preferences:
    • Choose System Preferences from the Apple menu, then click Users & Groups.
    • Select your user name from the list of users.
    • Click the Change Password button, then follow the onscreen instructions.
  • Technology Support will move all your data (documents and files) to your new computer.  Applications cannot be moved to your new computer.
  • Your computer will be returned to your office once the migration is complete.
  • If you must use a computer between the time the replacement starts and the technician tells you it is complete, use a student workstation, lab computer, or check out a laptop from the Equipment Desk.

After your computer replacement is complete:

  • Your replacement will be in your office by noon the day after your replacement
  • Log into your computer prior to leaving campus 
  • Change your computer logon password
  • Code42 will automatically start backing up after logging into the computer
    • If you are concerned about your back up please reach out to the tech desk. 
  • You can install additional software while your laptop is on campus. Note: you may need to run Privileges before installing software. What is Privileges?
  • You will need to install any unique software or devices attached to your computer.  Please allow enough time to install any programs you may need after the upgrade.

USB-C Monitor

If you received a usb-c monitor, take a look at the USB-C Monitor FAQ to find features and connections guide. 

 

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Article ID: 62
Created
Thu 11/21/19 1:36 PM
Modified
Thu 4/25/24 8:28 AM