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If you are a faculty or staff member scheduled to receive a new Windows computer as part of the annual computer replacement process, please review the following information.
Before Scheduling for a Replacement Appointment
Kindly remove all personal stickers from the computer.
1 Day Before Replacement
Laptops must be delivered by the close of business the evening before to the Tech Desk. Please keep in mind the Tech Desk hours of operation.
Note: If your old power supply is not working or has exposed wires, it must be returned with your computer to receive a new one. If your power supply works and is a USB-C adapter, please keep it to use with your replacement computer.
Day of Replacement
- The technician will pick up your old computer from the Tech Desk. If you have a desktop, it will be picked up from your office very early in the morning (prior to the start of your work day)
- Technology Support will move all your data (documents and files) to your new computer. Applications cannot be moved to your new computer.
- If you must use a computer while your replacement is in progress, use a student workstation, lab computer, or check out a loaner from the tech desk.
- You will be notified when your computer is ready for pick up at the Tech Desk.
Day After Replacement
- While you are ON CAMPUS:
- You must logon to your new computer while you are on campus.
- Sign in to Adobe Creative Cloud - Adobe Creative Cloud for Faculty and Staff
- Install software from Ivanti Portal Manager - What is Ivanti Portal Manager?
- You will need to install any unique software or devices attached to your computer. Please allow enough time to install any programs you may need after the upgrade. Note: you will need to run Make Me Admin before installing software other than from Portal Manager. What is Make Me Admin?
- Code42 will automatically start backing up after logging into the computer
- If you are concerned about your back up please reach out to the tech desk.
Additional Information for the Day after Replacement
USB-C Monitor
If you received a usb-c monitor, take a look at the USB-C Monitor FAQ to find features and connections guide.