How does Zoom Phone Support E911
Zoom phone supports emergency calling through enhanced 911 (E911) services. This allows calls to route directly to emergency responders. If a 911 call is made from a Zoom phone and location services are enabled, the physical address of the caller is provided to the emergency dispatch services and used to direct Emergency Services to the proper location when a 911 call is placed.
Why should I enable location services for E911?
Emergency dispatchers must be able to identify your location if you dial 911 through Zoom. Not only is this a critical component of ensuring your safety, but it also is a federal requirement. As of January 2021 the Federal Communications Commission (FCC) has implemented Ray Baum’s Act which requires that first responders have the necessary information needed to pinpoint the “dispatchable location” and quickly reach a 911 caller regardless of the device they dial from, or their exact location inside a large building. This federal mandate includes Zoom Phone devices.
Why do I need to provide an emergency address?
First of all, this is for your own personal safety. First responders rely on this data to find you quickly particularly when you are unable to speak or identify your location.
What happens if I do not set my emergency location or enable location services?
If you do not comply with the request, your location information will not be available to emergency services for dispatch in the case of a 911 call. It is crucial that this information is available.
How can I enable Location Permission?
Instructions can be found for Windows in this ask article.
Instructions can be found for a MAC in this ask article.
Location Permission does not allow any tracking except your location data In a 911 call.
Do I have to enable location services on my Zoom Phone mobile app?
No. If you are using the Zoom mobile app to dial 911, your location will be determined by your cell phone carrier.