Zoom Phone FAQ

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What is Zoom Phone?

Zoom Phone is a cloud-based VoIP (Voice-over-Internet-Protocol) system that will integrate with our existing Zoom Meeting platform to replace our traditional phone system Avaya. Zoom Phone can be used with simply a laptop and a WiFi/internet connection. It also allows for use on specific physical phones and on mobile devices.

How do I prepare for the new Zoom phone?

If you have never logged into Zoom with your Bucknell credentials, you need to do so. Visit bucknell.zoom.us, click "Sign In" in the list of 3 options, select the SSO option to log in (if applicable, it may ask for the domain. If so, enter "Bucknell"), and complete your sign-in.
You can also review the training guides and videos on this page to help familiarize yourself with the Zoom Phone Platform.
Move the Zoom App to the Toolbar/Taskbar of your computer.

Zoom Phone Settings

Zoom Phone Calls and Settings FAQ

Zoom Phone Portal Settings - voicemail settings, business hours, closed hours, call queue, line delegation, etc.

How do I set my emergency location?

Sign in to the Zoom web portal at bucknell.zoom.us.
In the navigation menu, click Phone.
Click the Settings tab.
In the Emergency Addresses section, click Manage then select one of these options to change your emergency address:
- Follow default company address: Select the default emergency address for your account or site.
- Choose a company address: Select a current emergency address added by your admin.
- Choose a personal address: Click Manage to add a personal emergency address.

How do I turn location services on the computer?

How To Turn On Location Services For Zoom Phone on Windows?

How do I turn on location services on my Mac?

Why did Bucknell switch to Zoom phone?

The lifecycle of a phone system tends to be 8-10 years. Bucknell is approaching the 10-year mark with Avaya.
With the change in the working landscape (remote/hybrid), Bucknell needs a phone system that easily adapts to the workers' environment.
With the commitment to sustainability and working to reduce the university's carbon footprint, Zoom Phone allows us to reduce or almost eliminate the need for a physical desk phone altogether.
Our team spent 1-year reviewing campus needs, vetting potential vendors, and completing an in-depth Proof of Concept process to choose the best fit for our campus’s telephony needs.

Additional Articles

Zoom Phone Portal Settings

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