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Current IT News


New bucknell.edu Certificate

A new security certificate has been activated for the "bucknell.edu" wireless network.  Users of non-Bucknell-owned Windows computers, MacOS computers, other operating systems, and some mobile devices (iOS) may be prompted to accept the new certificate when they reconnect connect to "bucknell.edu". Learn more about the new bucknell.edu certificate from the Why am I being asked about a certificate when connecting to the wireless network? article in the Ask Library & IT knowledge base.

Troubleshooting Wireless Issues

There are a number of potential issues that might prevent your laptop from connecting to the bucknell.edu network. If you’re not on the bucknell.edu network, you won’t be able to access myBucknell, webprint, Moodle, or any other Bucknell service. Learn more about troubleshooting the bucknell.edu network from the What are some troubleshooting steps to fix issues when I can’t connect to the bucknell.edu network? article in the Ask Library & IT knowledge base.​​​​​​​​​​​​​​


Google Docs Pages Not Showing

Are some of your Google Docs pages not showing up? Do you also use the Grammarly extension? If so, disable the Grammarly extension in your browser to resolve the issue. If you have further questions, please stop by or email the Tech Desk.
 

24 Hour Spaces

Bertrand Library 24 hour space (122) and Dana 214 will be accessible to students on campus during the upcoming breaks. BUID will be required to enter the building. Learn more about 24 hour spaces from the Where are the computer labs and 24 hour spaces on campus? article in the Ask Library & IT knowledge base.
 

Duo Security Issues?

Are you having Duo issues? Maybe you got a new phone or you accidentally broke your phone. We have a full list of instructions for the most common Duo issues. Learn more about Duo security and get a full list of instructions to resolve Duo issues from the Duo Security FAQ article in the Ask Library & IT knowledge base.

Outages & Maintenance

Contact Us:

Submit a Ticket: techticket.bucknell.edu

Phone: 570-577-7777

Email: techdesk@bucknell.edu

Walk-in: During Tech Desk Hours
Bertrand Library

Classroom Technology Emergency:
570-577-3435

Tech Desk Hours:

Academic Year:
Mon-Thur: 8:00 am – 9:00 pm
Friday: 8:00 am – 6:00 pm
Sat: 10:00 am – 6:00 pm
Sun: 10:00 am – 9:00 pm

Summer Session:
Mon-Fri: 8:00 am – 5:00 pm

During intersession
Mon-Fri: 8:00 am – 5:00 pm
Sat-Sun: Closed

Equipment Desk Hours & Contact Info:

Reserve Equipment 24-hours in advance. For more information go to the Patron Portal.

Hours:
Mon-Fri: 8:00 am – 5:00 pm
Sat: Closed
Sun: Closed

Note: Hours will vary according to semester breaks and holidays

Contact us:
570.577.7733
equipdesk@bucknell.edu

Library Hours & Contact Info:


Click here to find
Library Hours of Operation


Library Services Desk
570.577.1462
library@bucknell.edu
 

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