How do I hear my Zoom Phone ring?

If you are using the Zoom desktop app with a headset, headphones, or earbuds, you may not hear the phone ringing. Your Zoom Phone will ring through your default audio device unless you change this setting in the Zoom desktop app.

  1. In the Zoom desktop app, go to the top left corner and click on your profile icon.
  2. Select Settings.
  3. Scroll down to Audio.
  4. Find Use separate audio device to play ringtone simultaneously
  5. Check the box. In Ringer choose the built in speakers on your laptop.

Click the image below to view the video instructions.

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Article ID: 686
Tue 3/19/24 3:13 PM
Tue 3/19/24 3:21 PM