One of the things that you have to think about when you buy a laptop is: "What are my options if I have a problem with my computer?" We strongly encourage students to buy an extended warranty plan. Every year, we see dozens of drops and spills that make student computers unusable.
Warranty and service vary, depending on the make, model, and scope of the problem. Here's a breakdown of the services that we can provide at the Tech Desk - it's not exhaustive, so if you have additional questions, please contact us.
Accidental Damage coverage - strongly recommended for all laptops
- Many manufacturers offer this - coverage includes drops and spills that require laptop repair
- At Dell, for example, it's called ProSupportPlus
- At HP, it's called HP Care Pack
- Laptops normally need to be mailed off but turnaround can be very quick
- The most complete service option if it's available
Apple MacBook Pro and MacBook Air
- AppleCare+ for Mac will help to cover many of your potential repairs
- For more information: https://www.apple.com/support/products/mac/
- Most hardware issues are the responsibility of the student to return to Apple for repair
Questions about the service and warranty options can be directed to techdesk@bucknell.edu or you can call 570.577.7777.