Welcome to Information Technology

Current IT News

Add Course Schedule to Calendar

Library & IT distributes course schedule email messages to faculty and students based on information from Banner Web. If you are enrolled in a course or teaching a course, you will receive one email message for each course you are participating in. Open each message and click to add the course to your Bmail calendar. Learn more about adding the course schedule to your calendar from the How do I add my course schedule to my calendar? article in the Ask Library & IT knowledge base.

Duo Security Issues?

Are you having Duo issues? Maybe you got a new phone or you accidentally broke your phone. We have a full list of instructions for the most common Duo issues - such as reactivating duo on a new phone, white screen, and more. Learn more about Duo security and get a full list of instructions to resolve Duo issues from the Duo Security FAQ article in the Ask Library & IT knowledge base.

Canon Printer Service Requests

Recently, Library & IT has taken over Canon printer repairs, toner, waste toner, staple, and paper requests. To request toner/supplies or a repair, click on the Request Canon Printer Services on the left-hand side (last blue button) of this page.

Need IT help?

Do you have a technology issue? Maybe it's a software or hardware issue, wireless problem or something else. Whatever it is, we can help. Click on the Submit a Ticket button. 

If you have a classroom technology emergency, please call the 570-577-3435 to avoid delay in response time.

Have a question? We have the answer!

You can search our large knowledge base by asking a question or browsing our categories.  You can find the answer to the most common questions, find step-by-step instructions, troubleshooting guides, useful links, recent and popular articles and more. Click on the Ask Knowledge Base button to visit our Ask Library & IT Knowledge Base.

What is the Service Catalog & how do I request service from Library & IT?

The Service Catalog list all the services Library & IT provides including streaming media, project, lab & classroom software install requests, etc., allowing you to easily request a service. Click on Request L&IT Service to visit the Library & IT Service Catalog.

Contact Us:

Submit a Ticket: techticket.bucknell.edu

Phone: 570-577-7777

Email: techdesk@bucknell.edu

Walk-in: During Tech Desk Hours
Bertrand Library

Classroom Technology Emergency:

Tech Desk Hours:

Academic Year:
Mon-Thur: 8:00 am – 9:00 pm
Friday: 8:00 am – 6:00 pm
Sat: 10:00 am – 6:00 pm
Sun: 10:00 am – 9:00 pm

Summer Session:
Mon-Fri: 8:00 am – 5:00 pm

During intersession
Mon-Fri: 8:00 am – 5:00 pm
Sat-Sun: Closed

Equipment Desk Hours & Contact Info:

Reserve Equipment 24-hours in advance. For more information go to the Patron Portal.

Mon-Fri: 8:00 am – 5:00 pm
Sat: Closed
Sun: Closed

Note: Hours will vary according to semester breaks and holidays

Contact us:

Library Hours & Contact Info:

Click here to find
Library Hours of Operation

Library Services Desk

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