Welcome to Information Technology

Current IT News


Bucknell IoT Network

bucknell_iot is a wireless network intended for gaming and media devices that do not have an Ethernet jack and cannot connect to an enterprise wireless network. Learn more about bucknell_iot network and registering your device from the bucknell_iot Wireless Network FAQ article in the Ask Library & IT knowledge base.
 

Troubleshooting Wireless Issues

There are a number of potential issues that might prevent your laptop from connecting to the bucknell.edu network. If you’re not on the bucknell.edu network, you won’t be able to access myBucknell, webprint, Moodle, or any other Bucknell service. Learn more about troubleshooting the bucknell.edu network from the What are some troubleshooting steps to fix issues when I can’t connect to the bucknell.edu network? article in the Ask Library & IT knowledge base.
 

Guidance for Disinfecting your Computing Equipment

This guide will help students, faculty, and staff navigate disinfecting Bucknell-owned and personally-owned computing equipment. Learn more about disinfecting Apple and Dell computing equipment from the Guidance for Disinfecting your Computing Equipment article in the Ask Library & IT knowledge base.  

Need IT help?

Do you have a technology issue? Maybe it's a software or hardware issue, wireless problem or something else. Whatever it is, we can help. Click on the Submit a Ticket button. 

If you have a classroom technology emergency, please call the 570-577-3435 to avoid delay in response time.

Have a question? We have the answer!

You can search our large knowledge base by asking a question or browsing our categories.  You can find the answer to the most common questions, find step-by-step instructions, troubleshooting guides, useful links, recent and popular articles and more. Click on the Ask Knowledge Base button to visit our Ask Library & IT Knowledge Base.

What is the Service Catalog & how do I request service from Library & IT?

The Service Catalog list all the services Library & IT provides including streaming media, project, lab & classroom software install requests, etc., allowing you to easily request a service. Click on Request L&IT Service to visit the Library & IT Service Catalog.

Contact Us:

Submit a Ticket: techticket.bucknell.edu

Phone: 570-577-7777

Email: techdesk@bucknell.edu

Walk-in: During Tech Desk Hours
Bertrand Library

Classroom Technology Emergency:
570-577-3435

Tech Desk Hours:

Academic Year:
Mon-Thur: 8:00 am – 9:00 pm
Friday: 8:00 am – 6:00 pm
Sat: 10:00 am – 6:00 pm
Sun: 10:00 am – 9:00 pm

Summer Session:
Mon-Fri: 8:00 am – 5:00 pm

During intersession
Mon-Fri: 8:00 am – 5:00 pm
Sat-Sun: Closed

Equipment Desk Hours & Contact Info:

Reserve Equipment 24-hours in advance. For more information go to the Patron Portal.

Hours:
Mon-Fri: 8:00 am – 5:00 pm
Sat: Closed
Sun: Closed

Note: Hours will vary according to semester breaks and holidays

Contact us:
570.577.7733
equipdesk@bucknell.edu

Library Hours & Contact Info:


Click here to find
Library Hours of Operation


Library Services Desk
570.577.1462
library@bucknell.edu
 

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