Outages & Maintenance

May's data analytics platform maintenance is scheduled for this Thursday, May 13 from 8:30 PM to 10:30 PM. We'd ask that you please log out of Cognos and Tableau prior to 8:30 in order to avoid any issues. We'll let you know when the maintenance is complete. If you have any questions, please contact a member of the Data Analytics team (Ken Flerlage, Mike Latorre, or Doug LeBlanc).
There will be a myHOME outage from May 12 through May 14, 2021 for network maintenance. Please note myHOME will be visible, but you will not be able to make any updates to existing forms.

Welcome to Information Technology

Current IT News

Bucknell IoT Network

bucknell_iot is a wireless network intended for gaming and media devices that do not have an Ethernet jack and cannot connect to an enterprise wireless network. Learn more about bucknell_iot network and registering your device from the bucknell_iot Wireless Network FAQ article in the Ask Library & IT knowledge base.

Guidance for Disinfecting your Computing Equipment

This guide will help students, faculty, and staff navigate disinfecting Bucknell-owned and personally-owned computing equipment. Learn more about disinfecting Apple and Dell computing equipment from the Guidance for Disinfecting your Computing Equipment article in the Ask Library & IT knowledge base.  

Zoom FAQ

Bucknell has a site license for Zoom! All faculty, staff, and students can use Zoom by going to bucknell.zoom.us. Learn more about how to use Zoom from the Zoom FAQ.

Off-Campus Access Guidelines and Resources

This guide will help students, faculty, and staff navigate working remotely for the spring 2020 semester. Learn about Bucknell VPN, accessing software from off-campus, Zoom, online instruction for faculty, student resources, Library and IT hours and more from the Off-Campus Access Guidelines and Resources article in the Ask Library & IT knowledge base. 

Kaltura Capture

Kaltura and Mediaspace are references to an online video server that hosts Video / Audio / and Image content within the Bucknell domain. For more information on Kaltura and Mediaspace, visit the Kaltura Capture FAQ article in the Ask knowledge base.  

Need IT help?

Do you have a technology issue? Maybe it's a software or hardware issue, wireless problem or something else. Whatever it is, we can help. Click on the Submit a Ticket button. 

If you have a classroom technology emergency, please call the 570-577-3435 to avoid delay in response time.

Have a question? We have the answer!

You can search our large knowledge base by asking a question or browsing our categories.  You can find the answer to the most common questions, find step-by-step instructions, troubleshooting guides, useful links, recent and popular articles and more. Click on the Ask Knowledge Base button to visit our Ask Library & IT Knowledge Base.

What is the Service Catalog & how do I request service from Library & IT?

The Service Catalog list all the services Library & IT provides including streaming media, project, lab & classroom software install requests, etc., allowing you to easily request a service. Click on Request L&IT Service to visit the Library & IT Service Catalog.

Contact Us:

Submit a Ticket: techticket.bucknell.edu

Phone: 570-577-7777

Email: techdesk@bucknell.edu

Walk-in: By Appointment only*
*Contact us via the methods above/ submit a ticket
*We will attempt remote help first

Classroom Technology Emergency:

Tech Desk Hours:

Mon - Thurs:
8:00 am – 8:00 pm*
Online Support (tickets/email/phone): 
8:00 pm - 10:00 pm

8:00 am – 8:00 pm*

Sat - Sun:
10:00 am - 6:00 pm
Online Support (tickets/email/phone): 
6:00 pm - 8:00 pm​​​​​​​

*Contact us by phone, email, or submit a ticket.
We will attempt remote help first before making an appointment.

Equipment Desk Hours & Contact Info:

Reserve Equipment 24-hours in advance. For more information go to the Patron Portal.
Academic Year:
Mon-Fri: 8 am – 5:00 pm
Sat: Closed
Sun: Closed

Note: Hours will vary according to semester breaks and holidays

Contact us:

Library Hours & Contact Info:

Click here to find
Library Hours of Operation

Library Services Desk

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