Mazevo Scheduling FAQ

How do I create an event?

• Go to Events > Add New Event.

• Select the organization that's hosting the event from the drop-down list. To filter the list, start typing the name of the organization. (Note: If the organization that's hosting the event hasn't been defined in Mazévo, you can add them on the fly)

• Select the primary contact from the drop-down list. (Note: Events can have multiple contacts.) Contacts that are associated with the organization are shown at the top of the list in colored italics. The remainder of the list contains all of the contacts defined in the system. Optionally, select a secondary and billing contact for the event.

• Enter the number of people attending the event. Mazévo will use this number in Part 3 to filter the list of available rooms to those that can hold this number of people. It will also be used for the overall event attendance and the default setup count for each booking.  Entering a zero value ('0') will bypass the capacity check when displaying available rooms.

• Click Next.

For more information, please visit https://www.gomazevo.com/help/how-to-create-a-new-event or watch an instructional video here https://www.gomazevo.com/help/how-to-create-a-new-event-in-mazevo.

 

How do I create a recurring event?

For information on creating a recurring event, please watch the instructional video here: https://www.gomazevo.com/help/how-to-create-a-recurring-event.

 

How do I edit an event request?

For information on editing an event request, please visit https://www.gomazevo.com/help/guide-to-using-the-event-editor or watch an instructional video here: https://www.gomazevo.com/help/how-to-edit-your-event-requests.

 

How do I copy an event?

• Locate and open the event you want to copy. Learn how to open an event.
• Click the copy button in the upper right corner of the event panel.
• Enter the new event's start date and status.
• Check Use Conflict Status if Room Is Not Available if your system has a conflict status defined and you want to preserve all bookings during the copy process.
• Reset Price is automatically checked. During the copy, room, and resource pricing will be updated to the current pricing plan. To keep the current pricing, uncheck Reset Price.
• Press Copy.

For more information, please visit https://www.gomazevo.com/help/how-to-copy-an-event.

 

How do I add attachments to an event?

• Open the Event.
• Navigate to the "Documents" tab.
• Press "Add Document".
• Select Attachment or Link Document and enter:
  • For attachments: 
    • Enter the description and any notes about the attachment.
    • Press "Upload File" and select the file to be uploaded.
    • Press "Save."

  • For linked documents:

    • Enter the description and any notes about the linked document.
    • Press "Save."
    • Enter the Link (URL to the attachment).

For more information, please visit https://www.gomazevo.com/help/how-to-add-attachments-to-an-event.

 

How do I add multiple contacts to an event?

• Open the event in the Event Finder.
• Click Change Event.
• To change the primary contact, select a new contact from the drop-down list.
• To add contacts, click Add Another Contact.
• Select the contact type for the new contact.
• Select a contact from the drop-down list and click Add.

For more information, please visit https://www.gomazevo.com/help/adding-multiple-contacts-on-events.

 

How do I add resources to an event?

For information on how to add resources to an event, please visit https://www.gomazevo.com/help/how-to-add-resources-to-an-event.

 

How to use the Mazevo Dashboard?

Creating and Configuring a Dashboard

To create a dashboard:

• Navigate to Dashboards (Main Menu > Dashboard ).
• Click Add Dashboard.
• Enter a name for the Dashboard.
• Check the Share My Dashboard to make it available to other users.
• Press Save.

 

To add chart(s) to your Dashboard:

• Select the Dashboard to modify in the dropdown box.
• Click Add Chart.
• Select the chart from the dropdown box to add to the Dashboard.
• Press Add. The new chart will be displayed.

 

Sorting the charts:

Just drag and drop the charts in the order you want them displayed.

 

Charts Available

• Organizations Created - by Day for the previous 30 days
• User Accounts Created - by Day for the last 30 days
• Events Created - by Day for the previous 30 days
• Bookings Created (Hours or Count) - by Day for the previous 30 days
• Rooms Booked - by Day for the last 30 days
• Emails Sent - by Day for the previous 30 days
   

The following charts can show either the last 30 days or the next 30 days, and they're also filterable by building(s):

• Bookings by Day (Hours or Count) 
• Top 10 Organizations 
• Top 10 Rooms 
• Top 10 Requesters
• Top 10 Event Coordinators

For more information, please visit https://www.gomazevo.com/help/how-to-use-the-maz%C3%A9vo-dashboard.

 

How do I change booking resources?

For information on how to change booking resources, please watch the instructional video here: https://www.gomazevo.com/help/how-to-change-booking-resources.

 

How do I change the order of resources?

For information on how to change the order of resources, please watch the instructional video here: https://www.gomazevo.com/help/how-to-change-the-order-of-resources.

 

How do I change the room on a booking?

For information on how to change the room on a booking, please watch the instructional video here: https://www.gomazevo.com/help/how-to-change-the-room-on-bookings.

 

Overview of Find Events:

For an overview of Find Events, please watch the instructional video here: https://www.gomazevo.com/help/overview-of-find-events.

 

How to Manage your requests?

For information on how to manage your requests, please watch the instructional video here: https://www.gomazevo.com/help/how-to-manage-your-requests.

 

How to use Day at a glance?

Day At A Glance is a tool that provides event planners with a dashboard-like tool that allows them to quickly find events that need attention or additional processing. Users can select a variety of tools to be displayed on their dashboard.

Overview

Day At A Glance provides quick access to several key types of information:

• Requests - shows all requests submitted via the Mazévo Mobile app or from the web request page. Events display in the order that the users submitted the request. However, if secondary approvals are defined in the system, requests are grouped by the approval status and date/time if approvals are used.
• Today's Bookings - shows all bookings for the current day.
• Approvals - shows events that have approvals. Events are grouped by Approval Type and will indicate the Approval State.
• My Tasks - shows the tasks for the current user with a due date of 'Today' or earlier. The user can edit each task, mark the task as completed, and even reassign the task to another user.
• Unread Messages - shows a list of events that have unread messages sent from the requester.
• Requested Accounts - shows new account requests if the system is configured to allow a new user to request an account. This option is not available for Mazévo customers who use SSO and is only available if you use a vanity URL to log into the system.
• Terms - shows a list of Terms that need additional processing. This option is only available to customers that use advanced academic tools.
• Academic Conflicts - shows a list of bookings changed into the academic conflict status.  

 

Configuring Day at a Glance

The first time you run Day at a Glance, you will be directed to the setting screen to configure the tools you prefer to see:

You can check the box next to the tools you'd like to use from the screen above. Then, you can mark one as your favorite tool by clicking on the heart icon. The tool marked as the favorite will be shown automatically when you open/launch Day at a Glance.

On the Favorite Views tab, you can select the following tools:

• Saved Views from Find Events
• Saved Views from Activity Log
• Saved Views from the Event Calendar
• Saved Views from Email History
• Published Reports

You can change the selected tools anytime by clicking on the hamburger icon at the top of the Day at a Glance window and selecting the settings option.

 

Using Day at a Glance

After configuring your selected tools, your favorite tool will be displayed. To choose a different tool, click the hamburger icon at the top and click on a different tool.

For more information on Day at a Glance, please visit https://www.gomazevo.com/help/using-day-at-a-glance.

 

Mazevo's available Knowledgebase:

For more information about Mazevo, please visit https://www.gomazevo.com/help.