Activating the Duo Mobile app for Push Notifications (from SMS)

Before you start

Before you start, a few things will be required to follow the steps.

1. Current students, faculty, and staff should update B-Alert if your phone number changes and you are registering a new phone number in Duo. 
2. The current version of Duo Mobile supports:
   • Android 11.0 and greater and Android Go 11.0 and greater
   • iOS 15.0 and greater
   • If your phone does not support the Duo Mobile app, please contact the Tech Desk. 

Activating the Duo Mobile app for Push Notifications (from SMS)

1. On your new smartphone, download and install the Duo Mobile app from your device app store. If you already have Duo Mobile installed, you can skip the installation step.
2. If you haven't already done so, open a browser and go to a page like my.bucknell.edu or mail.bucknell.edu. You'll be prompted for your username and password.

3. When Duo tries to authenticate (do not authenticate), select Other Options
   

4. Select Manage Devices
   

5. You will need to verify yourself. Select Text message passcode.
   

6. Enter the code texted to your smartphone in the passcode field box. If you do not get the passcode, select send a new passcode and enter the code sent via text. 

   

7. Once verified, you will see a list of devices on your Duo account. Select I have a new phone (or Add a device if you don't see your number listed) under the device phone number you need to reactivate.
   Note: Device type (Android, iPhone, etc.) will update after you reactivate your new smartphone.  

   

8. Select Get started on the "Let's set up your phone" screen
   

9. Select Send me a passcode to confirm ownership of the smartphone
   

10. Enter the passcode texted to your device and select Verify

    • If you get an error that says to contact IT, select Back and try again

      

11.    Download the Duo Mobile App and select Next
    
     
12. The next step will vary depending on what device you started the reactivation process on.
    • Computer: If using a computer, click here to go to the next set of directions.
    • ​​​​Mobile: If using a mobile device, click here to go to the next set of directions. 
       

If you started this process using a computer to do the first 10 steps continue with the steps below

1. Switch to your smartphone. 
    
2. On your smartphone,  open your Duo Mobile App (enable camera if asked).
   • If you do not have an account listed click on Add Account (+)
     
      
3. Click on Use QR code   
   
    
4. Go back to your computer and hold your smartphone up to the screen to scan the QR code.
      
    
5. When the QR code is successfully scanned you will see an account pop up in Duo Mobile. Save the account.
   
    
6. Congratulations! You have successfully Activated the Duo Mobile app

If you started this process using a mobile device to do the first 10 steps continue with the steps below

1. Select Continue
   
    
2. Save the account
   
    
3. Congratulations! You have successfully Activated the Duo Mobile app.