What are some troubleshooting steps to fix issues when I can’t connect to the bucknell.edu network?

There are a number of potential issues that might prevent your laptop from connecting to the bucknell.edu network. Click on this article to find out more.

Connecting to bucknell.edu is as simple as entering your Bucknell credentials to connect. If you still have issues, there are a number of potential issues that might prevent your laptop from connecting to the bucknell.edu network. If you’re not on the bucknell.edu network, you won’t be able to access myBucknell, webprint, Moodle, or any other Bucknell service. Things to check include:

• Make sure you’re on the right network! 
  • laptop/tablet phone: bucknell.edu
  • gaming/media/smart tv: bucknell_iot
  • guest to campus: bucknell_guests
  • visitor from another university: eduroam
• ​​​​​​​Verify your credentials are correct
• If you’re on a Mac and moving around campus – turn wifi off in your new location, then back on
• You might need to forget the network and re-add it.
  • To forget the network on a PC, go to Network and Internet Settings. Click on WiFi on the left side of the screen. Click on Manage Known Networks. Click on bucknell.edu and then click on Forget. Go back to your wifi indicator and try to connect to bucknell.edu again.
  • To forget the network on a Mac, go to System Preferences, Network, Advanced. Select the bucknell.edu network from the list and click the "-" icon to forget/remove it. Now try to reconnect to bucknell.edu and put in your username and password.
• Check the time on the computer – if the time is wrong, the wireless certificate won’t match and you won’t be able to connect.
• If you’re connected to bucknell.edu, but you can’t access any web pages, check the network settings for what is known as a ‘hard-coded DNS.’ This sounds complicated, but it only takes a few seconds. See instructions below. 
• How to switch wifi band from 2.4GHz to 5GHz in Windows?

Check the DNS on a Mac

1. Launch System Preferences by clicking the System Preferences icon in the Dock, or by selecting the System Preferences menu item from the Apple menu.

2. Click the Network preference pane in the System Preferences window.

3. Select the WiFi connection type.

4. Click the Advanced button. The Advanced Network sheet will display.

Click the DNS tab, which then displays two lists. One of the lists contains the DNS Servers, and the other list contains Search Domains.

If you see anything in the list on the left other than 2 grayed out entries that say 134.82.7.14 and 134.82.24.35, highlight them, click on the “-” icon below to remove those entries. It should look like this:

Check the DNS on Windows

1. Go to the Control Panel, Network and Sharing Center, and click on Change adapter settings in the top left
2. Right click on your wireless adapter and choose Properties
3. Highlight Internet Protocol Version 4 (TCP/IPv4) and click on Properties

5.  Both IP and DNS should say Obtain automatically

 

Once those entries are removed, try going to various web pages again.

For additional information or assistance, please contact the Tech Desk at 570.577.7777 or techdesk@bucknell.edu.