How do I know if Crashplan (Code42) is backing up my computer?

Is Crashplan (Code42) working?  Follow these instructions to make sure your computer is backed up to Crashplan (Code42).

NOTE: If your backup was working, but has just stopped, restart your computer! If you have a laptop, plug in your network cable before you restart!

1. Click on the Crashplan (Code42) icon. The icon may be orange, black, or gray.
   

   • On a Windows computer, it will be in the system tray by the clock.   
   • On a Mac, it will be in the bar across the top of the screen or in Finder/Applications folder under Crashplan (Code42) (see image 2 below). If you cannot find this icon, contact the Tech Desk for assistance.
   • Linux: In a terminal window, run Crashplan (Code42). NOTE: Crashplan (Code42) is only installed on Linux computers that have locally stored user data. Contact ecst@bucknell.edu if you have any questions.
     
     
      
2. If you are prompted to sign in use your full Bucknell email address and Bucknell password. Mac users will be prompted to log into the Crashplan (Code42) page (see image). Windows users will be sent to the Bucknell CAS page.  If you encounter issues signing in or receive an error contact the Tech Desk. 
   
   Note: If you are prompted the SERVER name is clients.us2.crashplan.com
   
   
    
3. Crashplan (Code42) authenticates using the browser (you may see the Bucknell CAS page, if so sign in with your Bucknell credentials). When you see "Sign in successful" on your browser you may close the tab in your browser and minimize the browser to see the Crashplan (Code42) app. 
   
   
   
   NOTE: On Macs, Crashplan (Code42) may ask for full disk access. Grant full disk access (privileges needed)
    
4.  If you see a screen similar to the below screenshot, your account is working and your computer will back up. If you do not see this screen or encounter an error contact the Tech Desk. 
    
5. 

New Employee Signing into Crashplan (Code42) for the First Time

1. Select Sign up for an account
2. Enter your Bucknell email address and select Sign Up.
3. A browser will open and you will need to enter your Bucknell credentials
4. Crashplan (Code42) authenticates using the browser (you may see the Bucknell CAS page, if so sign in with your Bucknell credentials). When you see "Sign in successful" on your browser you may close the tab in your browser and minimize the browser to see the Crashplan (Code42) app. 
   
   
   
    
5.  If you see a screen similar to the below screenshot, your account is working and your computer will back up. If you do not see this screen or encounter an error contact the Tech Desk. 
   
   

Replacing an Existing Device or Add a New Device to your Backup Profile

If you’ve never backed up a computer via Crashplan (Code42) previously, your computer should start backing up immediately. If you have backed up a computer via Crashplan (Code42) previously, you’ll may be prompted select to either add this computer as a new device or to replace an existing device to start backing up your device. 

• Add a new device:
  1. Select Add New Device
  2. Select Yes
  3. Your computer should begin backing up.
• To replace an existing device:
  1. Select Replace Existing
  2. Select the computer you would like to replace and select Continue. Contact the Tech Desk (techdesk@bucknell.edu) if you’re unsure which device to replace.
  3. Choose Select Files.
  4. Do NOT select any files; press Continue.
  5. Press Next and then Continue.
  6. You will need to log in with your Bucknell username and password a couple of times during this process.
  7. Your computer should begin backing up.

NOTE: If your backup was working, but has just stopped, restart your computer! If restarting your computer does not fix your backup, then contact the Tech Desk. If you have a laptop, plug in your network cable before you restart!