Avaya Workplace app for iPhone-How do I forward my office phone?

How do I forward my office phone to another number through the Avaya Workplace app using my iPhone?

  • Select the Person icon at the top right hand corner of the screen
  • Select a feature from the Incoming Calls

You have 2 options. 'Send All Calls' or 'Enhanced Call Forwarding'.

  1. Send All Calls will forward all your calls directly to voice mail,
  2. Enhanced Call Forwarding will have several options. Typically the first option, Unconditional Forwarding is used.
  • Slide the radio button to display the Enhanced Call Forwarding feature
  • Beneath Unconditional Forwarding, slide the radio button next to Internal Calls (This will forward only on campus calls)
  • Enter the phone number you would like to forward your phone to
    Enter the 5 digit office extension. I your forwarding to an off campus number, enter 8 1 then the 10 digit number. (If you forward to an off campus number and your don't answer, voice mail messages will be left in the voice mailbox you forwarded your number to, not your office extension voice mailbox.)
  • Select OK
  • The radio button should now be green indicating the forward is set
  • Slide the radio button next to External Calls (This will forward any off campus calls)
  • Enter the phone number you would like to forward your phone to
    Enter the 5 digit office extension. I your forwarding to an off campus number, enter 8 1 then the 10 digit number. (If you forward to an off campus number and your don't answer, voice mail messages will be left in the voice mailbox you forwarded your number to, not your office extension voice mailbox.)
  • Select OK
  • The radio button should now be green indicating the forward is set
  • Select Done at the top right hand corner of the screen. Enhanced Call Forwarding is now activated.

Details

Article ID: 510
Created
Tue 3/30/21 1:39 PM
Modified
Fri 4/16/21 11:28 AM