Zoom Phone Call Screening FAQ

To enable or disable Call Screening:

1. Sign in to the Zoom web portal
2. In the navigation menu, click Phone
3. Click the Settings tab
4. Under Others, click the Call Screening toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. Configure the call screening greeting audio.

How to configure the call screening greeting audio

1. Under Call Screening prompt, use the Default audio, or click Edit and then select one of the following:

• Add Audio: Add a call screening greeting audio.
• Under Call Screening rules, select the Exclude user and company contacts from call screening, calls will reach users as normal checkbox to exclude contacts from screening. Deselect the checkbox to screen all inbound callers.

       2. After making your selection, click Save.