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Overview of DuoSOS
This article contains information about DuoSOS, terms and conditions, and how to use DuoSOS. Select a section below to go to the section that applies to you or review the whole article.
What is DuoSOS?
DuoSOS is a way for students, faculty, and staff to generate an urgent one-time bypass code for Duo in the event their phone is broken, forgotten, stolen, or you get a new phone that is not yet set up with Duo. It can also be used for those using code generators that are "stepped up" by Duo. A step up by Duo means that Duo wants verification that you are who you say you are because you might have tried too many times, you are in a new location, or your access device is registering a different location than your push device.
Who can use DuoSOS?
Current students, faculty, and staff can use DuoSOS as an urgent option.
What are the terms and conditions of using DuoSOS?
DuoSOS Service Agreement
This agreement outlines the terms for using the DuoSOS service. By accessing or using DuoSOS, you agree to comply with these terms.
1. Purpose of DuoSOS
DuoSOS is designed and intended for urgent circumstances when your phone is broken, forgotten, stolen, or you get a new phone that is not yet set up with Duo. It can also be used for those using code generators that are "stepped up" randomly by Duo and they have no other verified method (Duo Mobile app) to "step down".
Note: A "step up" by Duo means that Duo wants verification that you are who you say you are because you might have tried too many times, you are in a new location, or your access device is registering a different location than your push device.
2. Prohibited Use
Extended or habitual use of DuoSOS is strictly prohibited. This includes, but is not limited to:
- Using DuoSOS as your main authentication method
- Daily use
- Extended use for more than a few days without notifying the Tech Desk/Information Security about your circumstances
3. Consequences of Misuse
Violation of this agreement, particularly through extended or habitual use, will result in the following actions:
- A verbal or written warning from Information Security
- Temporary suspension or permanent termination of your DuoSOS service without prior notice
4. User Acknowledgment
By proceeding to use DuoSOS, you acknowledge that you have read, understood, and agree to adhere to these terms. You confirm that you will use DuoSOS responsibly and solely for its intended purpose.
How do I use DuoSOS to generate a one-time bypass code?
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Go to duosos.bucknell.edu
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Log in with your Bucknell Username and password. Note: you will need your Bucknell ID to get a code.
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Copy the code and go back to the Duo Security tab/screen
How do I use DuoSOS to setup the Duo Mobile App?
To use DuoSOS to setup the Duo Mobile App:
- Download and install the Duo Mobile app from your device app store if you do not already have Duo Mobile installed.
- Switch to your computer.
- Open a browser and go to a page like my.bucknell.edu or mail.bucknell.edu. You'll be prompted for your username and password.
- If you're already logged in to one of these services, switch to a different browser (Edge, Chrome, Safari, Firefox) or use an incognito/private browser.
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When Duo tries to authenticate, select Other Options
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Select Manage Devices
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In a new tab, Go to duosos.bucknell.edu
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Log in with your Bucknell Username and password. Note: you will need your Bucknell ID to get a code.
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Copy the code and go back to the Duo Security tab/screen
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You will need to verify yourself. Select Bypass code.
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Paste the Duo SOS Bypass code in the bypass code field box and select Verify.
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Once verified, you will see a list of devices on your Duo account. Select Add a device.
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Select Duo Mobile
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Enter your new phone number in the Phone number field
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Verify your number is correct and select Yes, it's correct
- Download the Duo Mobile App and select Next
- The next step will vary depending on what device you started the reactivation process on.